Support

How can we help?

Search our help centre or browse the topics below to find answers fast.

Topics

Browse by category

Getting Started
New to Jora? Start here.
Using the App
Booking, settings, and features.
Booking a Ride
Pricing, options, and scheduling.
Payments
Fares, receipts, and refunds.
Safety & Privacy
Trips, tracking, and your data.
Driver Support
Earnings, documents, and onboarding.

Common Questions

Frequently asked

Still need help?

Talk to our
support team

Our team is available 24/7. Whether it's an urgent safety issue or a billing question, we're here.

Contact support
In-app chat
Message us directly from the Jora app. Fastest response.
Email support
support@joranow.com — replies within 2 hours.
Safety hotline
For urgent safety issues during or after a trip.
Driver helpline
Dedicated support line for all Jora drivers.