Support

How can we help?

Search our help centre or browse the topics below to find answers fast.

Topics

Browse by category

Getting Started
Set up your account and take your first ride.
Using the App
Book, manage settings, and get the most out of Jora.
Booking a Ride
Pricing, ride options, and how to plan ahead.
Payments
Fares, receipts, and refund questions.
Safety & Privacy
How we protect your trips and personal information.
Driver Support
Earnings, documents, and getting started as a driver.

Common questions

Frequently asked

Still need help?

Talk to our support team

Our team is available 24/7. Whether it is an urgent safety issue or a billing question, we are here for you.

Contact support
In-app chat
Message us directly from the Jora app.
Email support
hello@joranow.com — replies within 2 hrs.
Safety hotline
For urgent safety issues during or after a trip.
Driver helpline
Call 09110125055 for dedicated driver support.