Privacy Policy

Last updated: October 24, 2023

1. Introduction

At AkwaRide, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:

Personal Data

Demographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as registration, ride booking, or customer support.

Location Information

We may request access or permission to track location-based information from your mobile device, either continuously or while you are using the Application, to provide location-based services. This is essential for matching riders with drivers and for real-time trip tracking.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:

  • Create and manage your account.
  • Process your ride bookings and payments.
  • Match riders with available drivers.
  • Track the progress of rides for safety and quality assurance.
  • Increase the efficiency and operation of the Application.
  • Monitor and analyze usage and trends to improve your experience.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

Between Riders and Drivers

To facilitate the ride-hailing service, we share certain information between riders and drivers, such as names, pickup/drop-off locations, and vehicle details.

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.